Help Center

We provide FREE worldwide shipping on all orders above $29USD (excluding gift card purchases). Please review the shipping table below for further information on particular countries.

Shipping

PROCESSING

The average processing time is 2 to 5 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. 

SPECIAL NOTICE: Due to COVID-19 outbreak, postal services around the world are currently experiencing service delays. Your order may be subjected to 2-4 weeks shipping delay. Additionally, orders to France, Hungary and Brazil are temporarily suspended until further notice. 

What steps are we taking?

- Adjust fulfillment shift to reduce the density of staff.

- Move packing stations to a minimum of six feet apart.

- Wear face mask when on premises.

- Hand sanitizers are provided on all packing stations.

- Sanitize our fulfillment center at the end of each shift.

- All staff members who can work from home are doing so.

Thank you for your patience as we navigate the situation with COVID-19 and adapt to the new normal. 

Please email us at info@shopperyy.com, if you require tracking number.

Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding.

Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We will takes up to 2 - 10 working daysto process the orders

We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.

Please email us at info@shopperyy.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!  

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. 

You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

Kindly note that we are not responsible for any lost, stolen or undelivered packages. Once the package is already assigned to your local post office for dispatch we no longer have any physical control of the product and post office will be the new entity responsible for the delivery.

In an event of mail carrier failure, Please contact your local carrier directly with any concerns or questions.   

We’re sorry you didn’t love your new products! 

We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Just send us an email at info@shopperyy.com within 7 days of receipt of your package, with your order number, the name of the product(s) and the reason why it didn't work out for you.

Unfortunately, we do not accept returns if the reason is not damaged/defective.

If your order is returned due to incorrect shipping address, failure to claim the order or any other mistakes on your part, we will charge you a re-shipping fee before re-sending the package.

You should expect to receive your refund within four weeks of giving your package to return to shipper, however, in many cases you will receive a refund more quickly. 

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).